TERMS AND CONDITIONS

Our Policies

BOOKING POLICY

Payment and Confirmation

A deposit of 1 nights’ stay is required at the time of booking to secure your booking. Only once your deposit has been received and a subsequent receipt has been e-mailed to you, has your booking been confirmed.

A balance payment is required 7 days prior to your check-in date.

Deposit or balance payments can be made by cash, cheque, BACS transfer, or by any of the following cards: Visa Debit / Delta, Visa Credit, Maestro / Switch, Mastercard. All card payments are FREE OF CHARGE.

All additional goods and services purchased during your stay must be paid in full at check-out.

Amandments and Cancellation

To amend or cancel your booking you must call Simon or Donna directly on: 01237 459203. Voice, text or e-mail messages for amendments or cancellations are not acceptable.

To amend or cancel your booking made through Booking.com you must contact Booking.com directly as we have no control over reservations made through Booking.com

If you cancel your booking within 7 days of the scheduled check-in time as printed on your booking confirmation; a charge equivalent to the cost of one nights’ accommodation will be levied; plus additional booking agents fee, if applicable.

If you cancel your booking more than 7 days before the scheduled check-in time as printed on your booking confirmation; a full refund will be given, unless otherwise stated. *

  • If you have paid using a credit/debit card a small charge of 5% will be levied.

*If you have booked through Tripadvisor then a charge of 20% of the total booking cost will be levied (tripadvisor does not refund us any commissions if you cancel)

In the event of a no-show or booking reduction (after arrival date) the full cost of the booking is charged.

It maybe advisable to take holiday insurance. www.guestfirst.co.uk

Check In

Normal check-in time is between 3 pm to 9 pm. Check-in times outside of those specified, must be confirmed with us prior to arrival. If possible, it would be helpful to state your check-in time when making your booking.

In the event that we are not available upon your arrival (very rarely); or perhaps you are going to check-in exceptionally late this is no problem as we do have a security key box. We will require your mobile number and on the day of your arrival we will text you the key code and instructions on how to make yourself at home.

Check Out

Check-out time is at 10:30 am. We now use a cleaning company and therefore unable to extend check-out times.

Breakfast

Breakfast is served between 8:30 am to 9.30 am.

We regret refunds will not be given for the complimentary breakfast not taken.

Conditions of Stay

In the rare case that due to unforeseen circumstances we cannot deliver your requested accommodation; you will be offered alternative accommodation. Note: to date this has never occurred.

We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to us or other guests.

Smoking

We operate a NO SMOKING policy throughout the inside of the property and including the self-catering apartment; should you smoke in or out the windows of any of our rooms we will kindly ask you to vacate and find alternative smoking accommodation and you will be expected to pay the balance of your full stay. This is for the comfort and SAFETY of all of our guests.

Pets

No pets

No service animals

Children and Extra Beds

All guests must be 18 or over. Children are allowed in whole house bookings only.

There is no capacity for extra beds in any of the rooms.

Damage

You are liable for any damage occurred during your stay: e.g.: burns, wine spills, irremovable stains, damage to fabrics or furniture, very, very heavy potent rubs or sprays, etc. Please kindly report any damage or accidents to us immediately to avoid possible charges, most accidents can be rectified if dealt with immediately.

Liability

We shall not be liable for any loss, damage, expense, accident, injury, illness or inconvenience whether to person or property which you or any other person may suffer or sustain arising out of or in respect of the letting.

Contract

You must be able to enter into a legally binding contract and be over 18 years to make a booking with Riverside Cottage.

Your contract is with Donna & Simon Henry, Riverside Cottage Guesthouse, New Road, Bideford, Devon, EX39 5HB.


ACCESS STATEMENT

Introduction

Riverside Cottage is available to visitors to enjoy as a B&B or self-catering guesthouse throughout the year.

Pre-Arrival

Riverside Cottage is adjacent to the River Torridge flanked by 2 acres of formal gardens and 2 acres of woodland. The house is approximately 1 mile from Bideford Quay on the A386 towards Torrington and set below the road.

Arrival by Car

Leaving Bideford Quay with the River Torridge on your left hand side you will pass the police station on your right (set above the road); carry straight on over the mini roundabout, the road takes you up an incline with the imposing rock face to your right and the river opening wide on the left. Riverside Cottage is just a quarter of a mile after the tourist information vista and 2nd lay-by (truck stop).

Arrival by Rail

The nearest railway station is Barnstaple, which is approximately 20 minutes by car.

Arrival by Walking

There is a footpath outside the house, which leads to Bideford town centre and quay; this will take approximately 20 minutes to walk.

Arrival and Car Parking

There is space to park 3 cars directly outside the double garage, which is accessed via dropped kerbs from the main road. A steep smooth, tarmac drive leads down to a level area directly outside the front door where there is space to park 2 cars. Please take special care when driving down the driveway; there is a river at the bottom.

Street lamps illuminate the car park and driveway at night.

We have additional car parking at the end of the property which is accessed via a dropped kerb from the main road onto a turning area and through a 5 bar farm gate down a low gradient drive to the car park adjacent to the donkey and goat enclosure. Access from the additional car park to the guesthouse is via the cement and stone path through the garden to the upper decked terrace and then through the french doors into the guest lounge.

We are happy to assist with luggage.

Main Entrance

From the driveway there are 2 steps onto an area outside the front of the house and then 1 step onto the porch up to a wide side hung door and a step over the threshold into the lobby/large hallway.

There is a bell at the front door to call for assistance. There is also a key box for anyone wishing to arrive late (request when booking).

The ground floor is level solid stressed antique oak wooden flooring.

We will always endeavour to show guests to their room and explain what facilities we have to offer.

Ground Floor Public Areas

A carpeted staircase with a half landing accesses the first floor with a handrail on the right-hand side. There are 10 steps to the half landing with 5 further steps to the first floor.

Due to the age and style of this property there are no downstairs bedrooms or lift to the first floor.

The downstairs cloakroom is next to the front door on the same level.

The guest lounge and dining room is located on the ground floor and accessed from the lobby by two large steps.

Guest Dining Room

Double half glass doors and two steps from the lobby lead into the guest lounge and dining room.

The guest dining room has solid stressed antique oak wooden flooring throughout.

Breakfast is served in the dining room.

Radio 2/local radio is played during breakfast.

There are books & board games available for all guests to borrow from the guest library in the lounge – if you remove any of the above items please ensure you return them prior to your departure so that other guest may enjoy them too.

Double French doors lead to the middle decked terrace.

Bedrooms

All the bedrooms are located on the first floor and are accessed from the 1st floor level hallway.

All bedrooms have fitted carpets.

The balcony room has French doors leading out onto the balcony then one step back into the bedroom. There is a metal rail surrounding the balcony.

Gardens

The formal gardens can be accessed from the guest dining room or from the front of the house.

From the dining room, the double French doors lead to the middle decked terrace. You can also step directly onto the lawn.

There is one step up to the paved patio where there is an elevated pond standing at 1 metre high.

From the patio, a cement and sandstone path lead all the way through the formal gardens; through double gates (please close) then into the veggie garden and additional car parking and donkey and goat enclosure.

From the lower decked terrace, there are nine steps with a handrail that leads down to the riverbank. There is a covered well at the bottom on the right of the steps and crazy paving leads onto a grassy footpath alongside the river. Next to the crazy pavement area is a further four steps leading down onto the riverbank, which may become submerged at high tide. The riverbank is just a one-metre drop from the grassy footpath. Please take care.

Woods

The woods are accessed from the driveway at the front of the house. There is a gated entrance beside Riverside Apartment, which leads around to the wood shed area. There is a loosely trodden path, which meanders through the woods overlooking and alongside the river. There are no safety barriers on the woodland river bank so it is imperative that if you wish to explore the woods you stay on the paths indicated. The path leads through the woods until it reaches a stream. Take care when crossing over the stream as the area may be slippery and becomes submerged during high tide. The path continues up a gradual incline until it reaches the main road.

If you intend to enjoy walking through the woodlands of the property, it is advisable to bring your wellies or good walking boots – and jeans & jacket or something similar to avoid cuts or scratches. All activity undertaken at Riverside Cottage is taken at your own risk and you should take due care and attention at all times. Riverside Cottage will not be liable for any incidents or accidents while wondering through the woodlands or on the river.

Additional Information

Riverside Cottage Guesthouse by law and the owners’ wishes is a non smoking establishment; however guests are welcome to smoke on the decked terrace or in the summer house on the lower terrace. Ashtrays are available upon request.

FREE Wi-Fi internet access via a booster router to strengthen the signal is available to all guests with laptops or internet enabled handsets. Wi-Fi access name is Riverside Cottage. Mobile phone signals for the majority of providers are generally excellent; however due to our semi-rural location this may vary depending on your provider.

Contact Information

If you have any comments about our accommodation or wish to ask any further questions please contact us.

Riverside Cottage Guesthouse, New Road, Bideford, Devon, EX39 5HB

Telephone: 01237 459203 or email: info@myriversidecottage.co.uk


OUR PRIVACY POLICY

At Riverside, we value potential and existing event catering customers which is why we do not sell, distribute or lease personal data to other companies and businesses. We take our responsibilities under GDPR seriously. We use the information collected from you as a potential or existing customer to provide estimates, make telephone contact and to email you catering information which we believe may be of interest to you or your enquiry.

This Privacy Policy, provides lots of detailed information on when and why we might collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

The personal information we collect information

When you make initial contact via email, or submit your details using our online website form or during a phone call you consent to Riverside to reply to your enquiry by phone, email or post. We will collect your contact information including name, email address and phone numbers, sometimes your address and any other information relevant to your catering enquiry i.e. event details, numbers, venue etc You can browse our web site without giving us any personal information. However, we also use google analytics to analyse traffic to our web site. We do this to find out things such as the number of visitors to the various parts of the site. We collect only anonymous, aggregate statistics. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Why we collect information and what we do with it…

We will not sell, distribute or lease your personal information to third parties. We collect information to understand your needs and provide you with a better service. We may use the information to get in touch and reply to your enquiry. We may use the information to provide you with information you request relating to our services. We only retain personal information for a limited time i.e. for as long as we need it to fulfil the purposes for which we have initially collect it.

In order to be kept update with offers, events and promotions via email you should opt-in to via our website and therfore give us persmission to hold your name and email and address, as well as email you periodically when we have some news. At anytime you can change your mind and unsubscribe from these emails.

Security

We are committed to ensuring that your information is secure, however, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We use a third party hosting provider. In order to prevent unauthorised access or disclosure, we have put in place reasonable physical, electronic (SSL) and managerial procedures to safeguard and secure the information we collect.

Third-party disclosure

We do not transfer personal information to outside parties. This does not include our website developers or hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Consent & Access

Through agreeing to this privacy policy you are consenting to Riverside to process your personal data for the purposes outlined. You can correct information or request deletion of information at any time by emailing info@riversidebideford.co.uk or writing to us at:

Riverside, New Road, Bideford, EX39 5HB

Please visit this page periodically to stay aware of any changes to this policy, which we may update from time to time.

MAY 2018